Shipping Policy for Superb Customs (An Extreme Glow Company)
Free Shipping Promotion Guidelines:
- Free shipping is available for customers shipping to the Contiguous 48 States.
- To qualify for free shipping, orders must have a minimum of $99 worth of products.
- The shipping method for free shipping orders will be selected by Superb Customs, an Extreme Glow Company.
- Please note that Free Shipping is not a guaranteed shipping option.
Placing an Order with Free Shipping:
- To take advantage of the Free Shipping Promotion, simply add $99 worth of products to your basket.
- Enter your zip code during the checkout process to determine if Free Shipping is available for your location.
- If the Free Shipping option is available, you can select it during checkout.
- Other shipping methods are still available but will not be discounted.
Frequently Asked Shipping Questions:
Is there any delay if I select Free Shipping? What services do you use with free shipping?
- No, there is no delay for shipments that select Free Shipping.
- Free shipping orders may be shipped using UPS Ground, USPS Priority Mail, or USPS First Class Mail.
- Packages weighing under 1 lb will usually be shipped via USPS Ground Advantage.
When will I get the package?
- To determine the estimated delivery time, refer to the UPS chart provided below. Locate your area on the map to find the number of business days needed for shipping.
- Business days are Monday through Friday, and Superb Customs ships out orders on those days.
USPS shipping options and delivery times:
- USPS Priority Mail is typically advertised as taking 2-3 business days for delivery.
- USPS Ground Advantage can take up to 10 days, although most packages are delivered within a week.
- Please note that USPS does not guarantee delivery times, and Superb Customs cannot provide refunds for packages that arrive late.
- Money-back guarantees only apply to UPS Air packages.
Tracking your shipment:
- If you provide an email address, Superb Customs will send you a tracking number for your shipment once it has been processed.
- The tracking number will be sent by the appropriate shipping company (e.g., UPS or USPS).
- If you misplace your tracking number, you can contact Superb Customs to request assistance in tracking your package.
Counting shipping days:
- The day the product ships is not counted as Day One of shipping.
- When calculating delivery dates, only count business days (Monday to Friday) and exclude weekends.
- For example, if a package ships on Thursday, Friday is Day One, Monday is Day Two, Tuesday is Day Three, and so on.
- USPS may deliver on Saturdays, and in some locations, they also deliver on Sundays.
- Shipping charges are based on the weight of the package and the distance from Superb Customs, an Extreme Glow Company.
- Remote locations may have additional surcharges applied to shipping costs.
- Shipping charges generally start at approximately $10 for any order and may vary based on location and weight.
- You can calculate shipping charges by adding items to your shopping cart and entering your zip code during checkout.
- The shopping cart will provide estimates for all shipping options available for your location.
Upgrading to UPS 2-day or UPS Next Day:
- To calculate shipping costs for UPS 2-Day or UPS Next Day, use the shopping cart on the Website.
- If you need assistance, feel free to contact Superb Customs for a shipping quotation.
- For UPS 2-Day and UPS Next Day (Overnight) services, Saturday delivery can be arranged for an additional $17.
- Standard Next Day shipments (overnight) on Friday shipments are for Monday deliveries and not Saturday.
- To receive Saturday delivery, you must request it explicitly.
Considerations for UPS 2-Day Saturday delivery:
- Check the UPS Next Day rates for Friday delivery as well, as it may be as cost-effective or even cheaper when considering the $17 Saturday delivery charge.
Contact Us: If you have any questions or need further assistance regarding shipping, please contact Superb Customs, an Extreme Glow Company, at:
229 E. Franklin St
Tupelo, MS 38804
Thank you for shopping with Superb Customs. We strive to provide you with the best products and services, and we hope you enjoy your shopping experience.