Shipping Policy for Superb Customs (An Extreme Glow Company)
Free Shipping Promotion Guidelines:
- Free shipping is available for customers shipping to the Contiguous 48 States.
- To qualify for free shipping, orders must have a minimum of $99 worth of products.
- The shipping method for free shipping orders will be selected by Superb Customs, an Extreme Glow Company.
- Please note that Free Shipping is not a guaranteed shipping option.
Placing an Order with Free Shipping:
- To take advantage of the Free Shipping Promotion, simply add $99 worth of products to your basket.
- Enter your zip code during the checkout process to determine if Free Shipping is available for your location.
- If the Free Shipping option is available, you can select it during checkout.
- Other shipping methods are still available but will not be discounted.
Frequently Asked Shipping Questions:
Is there any delay if I select Free Shipping? What services do you use with free shipping?
- No, there is no delay for shipments that select Free Shipping.
- Free shipping orders may be shipped using UPS Ground, USPS Priority Mail, or USPS First Class Mail.
- Packages weighing under 1 lb will usually be shipped via USPS Ground Advantage.
When will I get the package?
- To determine the estimated delivery time, refer to the UPS chart provided below. Locate your area on the map to find the number of business days needed for shipping.
- Business days are Monday through Friday, and Superb Customs ships out orders on those days.
USPS shipping options and delivery times:
- USPS Priority Mail is typically advertised as taking 2-3 business days for delivery.
- USPS Ground Advantage can take up to 10 days, although most packages are delivered within a week.
- Please note that USPS does not guarantee delivery times, and Superb Customs cannot provide refunds for packages that arrive late.
- Money-back guarantees only apply to UPS Air packages.
Tracking your shipment:
- If you provide an email address, Superb Customs will send you a tracking number for your shipment once it has been processed.
- The tracking number will be sent by the appropriate shipping company (e.g., UPS or USPS).
- If you misplace your tracking number, you can contact Superb Customs to request assistance in tracking your package.
Counting shipping days:
- The day the product ships is not counted as Day One of shipping.
- When calculating delivery dates, only count business days (Monday to Friday) and exclude weekends.
- For example, if a package ships on Thursday, Friday is Day One, Monday is Day Two, Tuesday is Day Three, and so on.
- USPS may deliver on Saturdays, and in some locations, they also deliver on Sundays.
Shipping Charges:
- Shipping charges are based on the weight of the package and the distance from Superb Customs, an Extreme Glow Company.
- Remote locations may have additional surcharges applied to shipping costs.
- Shipping charges generally start at approximately $10 for any order and may vary based on location and weight.
- You can calculate shipping charges by adding items to your shopping cart and entering your zip code during checkout.
- The shopping cart will provide estimates for all shipping options available for your location.
Upgrading to UPS 2-day or UPS Next Day:
- To calculate shipping costs for UPS 2-Day or UPS Next Day, use the shopping cart on the Website.
- If you need assistance, feel free to contact Superb Customs for a shipping quotation.
Saturday Delivery:
- For UPS 2-Day and UPS Next Day (Overnight) services, Saturday delivery can be arranged for an additional $17.
- Standard Next Day shipments (overnight) on Friday shipments are for Monday deliveries and not Saturday.
- To receive Saturday delivery, you must request it explicitly.
Considerations for UPS 2-Day Saturday delivery:
- Check the UPS Next Day rates for Friday delivery as well, as it may be as cost-effective or even cheaper when considering the $17 Saturday delivery charge.
Contact Us: If you have any questions or need further assistance regarding shipping, please contact Superb Customs, an Extreme Glow Company, at:
Superb Customs
229 E. Franklin St
Tupelo, MS 38804
info@superbcustoms.com
+662.841.5644
Thank you for shopping with Superb Customs. We strive to provide you with the best products and services, and we hope you enjoy your shopping experience.