General Questions

Do you have a minimum order? Not for order in the US or Canada. We do not ship internationally. 

What forms of payment do you accept? Superb Customs, an Extreme Glow Company, accepts the following kinds of payment:

  • Online: Either Credit Card (Visa, Master Card, Discover, or American Express) or PayPal. If you have only an International Credit Card (not issued in the US), PayPal payment is preferred.
  • Call-in: In addition to the credit cards mentioned and PayPal, we also allow customers to pay via Money Order or Purchase Order. Money Orders must be received prior to shipping your goods.

Send payment to: Superb Customs, an Extreme Glow Company Attn: Order Desk 229 E. Franklin St Tupelo, MS 38804

Purchase Orders must be issued by Federal or Local Government Agencies (including Schools and School Districts). Superb Customs, an Extreme Glow Company, must receive a signed and authorized Purchase Order by email - info@superbcustoms.com 

Finally, we do accept Bank-to-Bank Wire Transfers on a limited basis for orders in excess of $500.00. Please call for more details.

We do not accept the following forms of payment: Checks by phone, personal checks, COD, Terms to non-governmental entities.

How quickly will I receive my order? If you require fast delivery we recommend calling 662-841-5645 to inquire about delivery times. Because all of our orders are personalized, production depends on a multitude of factors.

Please review our Shipping chart in the Shipping portion of our FAQ for transit times. Delays to your order may be cause by one of the following reasons: stock issues, incorrect shipping addresses, or suspicious card activity alerts. Superb Customs, an Extreme Glow Company, will attempt to contact our customers via phone and/or email should your order not be processed as promised. We do not process or ship orders on Saturday or Sunday. The weekend is also not considered when factoring delivery times. Please also note that Superb Customs, an Extreme Glow Company, does not process orders over holiday breaks. Call or email for more information. We do not guarantee delivery times on any online purchase. Guarantees can only be made by Superb Customs, an Extreme Glow Company, authorized personnel and only over the phone.

If you place an order with product that is not in stock, we will notify you. We do not ship partial orders and will hold the entire order until all of the product is in stock. If something is out of stock, we will note the estimated shipping date for the order. If that date will not work for you, please consider ordering another item. 

How can I track my order’s progress? If you have placed your order online, Superb Customs, an Extreme Glow Company, will automatically confirm your purchase with a receipt sent to the email address entered during the checkout process. This is your order confirmation. Tracking information for your order will be sent from the shipping service you’ve selected. Generally, tracking emails are sent by 6 pm CST each business day. Please contact us if you have not received your tracking number via email after the 7 business day of processing. Sometimes, one or both of these confirmation emails may be filtered and placed in your SPAM folder. Please check this folder prior to contacting an Superb Customs, an Extreme Glow Company, representative. 662.841.5645

Do you offer “wholesale” pricing to stores or Ad Specialties companies? The short answer is "no". Please refer to our volume discounts for your price. We do not offer automatic discounts above quantity breaks to resellers, ASI, or other businesses. 

Should you require a larger quantity of goods than the largest price break (i.e. You require 500 units and our largest price break is 200+), please call or email to receive discount information, when available.

I’ve placed my order. Can I add items after confirmation of the purchase? There is a small window and minimum requirement if you would like to add items to your order once we have received it. If the package is ready to be picked up by the shipping company of your choice, we will not be able to add to the order.

The best solution is to call a sales representative and ask about adding product to your order (662.841.5645). If it is possible, we are happy to make the addition to your order. Please have your credit card ready as sales representatives are not able to access secure, online account information.

Can I cancel my order at any time? Generally, if we have processed and customized the order then no, we cannot cancel this request. You can call or email to inquire about the status of your order but we attempt to process orders as quickly as possible. Once produced they are yours as they will have your personal information on the product. We cannot resell product that has personal information on the product. 

Does Superb Customs, an Extreme Glow Company, have a Catalog? We do not have a catalog. Our product offering changes so frequently and we're constantly adding new offerings. We can offer price lists if you need a hard copy for your school or organization. Call us at 662-841-5645 to inquire.

Ordering and Shipping Questions

Do you have a shipping chart available for standard Ground services? Certainly. Please see shipping information here. Superb Customs, an Extreme Glow Company, Shipping Page

Can I estimate shipping costs before checkout? Yes. Superb Customs, an Extreme Glow Company, makes it quick and easy to estimate shipping at any time in the order process. Simply add items to your cart, then fill in your shipping zip code in the appropriate field. The shipping costs will continue to update as you add items to your cart.

Do I need an account to order/calculate shipping costs? No. Simply choose the option of ordering without an account. The account feature promotes checkout efficiency and speeds up your order process. We highly recommend that regular customers create an account.

Can I upgrade my shipping and get my order quickly? Yes. Our online shopping cart provides you with all of the options required for Standard Ground and expedited shipping services. Please note: The only guaranteed service we can offer is available with call-in orders (662-841-5645).

Standard UPS or shipping services reach a large part of the contiguous US within 2-3 business days. Check out our shipping chart below.

Can I reroute or speed up my package once it has left your facility? Once the package has left our facility shipping cannot be expedited. We are able to amend the shipping address; however, you should expect delayed shipping times and additional costs to be associated with this procedure. (Generally the freight companies will charge between $10 and $15 to process this request.)

Do you ship to PO Boxes? Yes. US Priority Mail is an option for all USA customers. You cannot ship UPS shipments to PO Boxes.

Do you ship to Alaska or Hawaii? Yes. We have many customers located in both Alaska and Hawaii.


Questions and Answers

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